Before contacting us at matt@mattbusch.com for help, please review the Frequently Asked Questions below.

1.) Will I get a confirmation that my order has been shipped?

You will get a confirmation that your payment has been sent, via PayPal or the Credit / Banking provider you’re using.  Normally, we do not send confirmation emails.  Rest assured, we are packaging and shipping your order to get it to you ASAP.

2.) How is my order being shipped?

Very carefully.  We take pride in making sure our products are packaged with care to make sure they have a safe delivery.  To save on shipping, most items are shipped First Class USPS and at times upgraded to Priority.

3.) What Shipping and Handling fees do you charge?

Shipping and Handling is a fee that covers the cost of packaging, hand-delivering to the USPS, and then shipment from USPS to you.  All domestic orders (delivered to a United States address) have a flat fee of $4.99, with a fee of $1.99 for each additional item.  All international orders (delivered outside the United States) have a flat of $8.99, with a fee of $2.99 for each additional item.  Yes, shipping costs have risen in the last few years, but often we ship our products to you cheaper than what you would pay for them retail in a store.

4.) Where is my order?

Relax, it’s likely on it’s way.  Keep in mind that- even though we have the appearance of a large department store Online, we are a small company.  That said, products are usually packaged and shipped within days of your order being placed.  Depending on where you live in the U.S., the USPS could take an additional week to reach you.  International orders obviously take longer with customs, etc.

5.) It’s been nearly two weeks.  Where the hell is my order?

In the unlikelihood that it’s taken this long, something wrong is afoot.  Please email us at matt@mattbusch.com so we can resolve this and make sure you have your product ASAP!

6.) What is your Return / Exchange Policy?

First, to avoid lawsuit stuff, we need to say the following: Planetmatt Entertainment has the right to refuse Returns or Exchanges for any reason.  That said, we are usually more than happy to Return or Exchange products to make sure the customer is satisfied.  Note: Shipping and Handling for all Returned or Exchanged items are the responsibility of the customer.

7.) I noticed on your Home Page that you guys will send me a FREE MYSTERY GIFT with my order!  What is it?!

If we told you that, it wouldn’t be a mystery, would it? What we do is add an additional product, usually of equal size or value.  This of course is an item of our choosing.  It is relatively random, though, and two people that order the same product could very well each receive a different Mystery Gift.  And yes, as an incentive for your valued business, the more items you order, the more free gifts we will package with your order.  See how nice we are?

8.) Will Matt sign the product I ordered?

Note that unless the item description says the item will be signed by Matt Busch, it’s likely that it will not be.  However, if you do want something signed, feel free to indicate that in the comment section of your order.  Or, email matt@mattbusch.com immediately after your order to a signature request.  Keep in mind, we will do our best to have Matt sign the item, but it’s not a guarantee.

9.) Will Matt draw a picture for me on my product?

There are a few items specified in the Online Store where Matt will draw a picture on or in the product.  (For example, the book YOU CAN DRAW STAR WARS and the Hardcover version of PUCKER The Seductive Art of Matt Busch.)  Otherwise, Matt will not be doodling on the product you have ordered.

10.) Will you be charging a sales tax on my order?

No.  Happy shopping!

If none of these FAQs answered your questions, please email matt@mattbusch.com and we’d be happy to help!

Sincerely,

The Online Store Staff

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